New Service Connections
To establish new service, transfer service to a new address, change the name on an account or discontinue service, please apply online at www.pcgov.org/605/Online-Utility-Service-Application or visit the Utility Billing Department at City Hall. If you have any questions about the application process, please call the Utility Billing Department at (850) 872-3000 option 1, then choose option 2.
To apply for new water or sanitary sewer connections (new construction or never before serviced by Panama City Utilities) in Panama City, please contact the Planning Department at City Hall. After processing your application, the Planning Department will notify the applicant by phone of the availability and cost for connection. Please note: the Planning Department does not schedule connections or meter installations. The Planning Department handles the paperwork of the initial application.
Water Leaks and Sewer Line Blockage
The City maintains sanitary sewer lines up to the property line of residences and private businesses. Residents are urged to refrain from disposing of cooking grease and large foreign objects in the sewer system. Should a water leak or sewer line blockage develop in the City's lines, please call (850) 872-3000 (Press Option 3), or for emergencies, call the police dispatcher at (850) 872-3112. A crew will be dispatched to assist you as soon as possible.
Water Meter Backflow Prevention
All commercial water meters and residential irrigation meters must have backflow protection.
For City of Panama City backflow requirements, please see our cross-connection control program page.
Locate Utilities Before You Dig
If you are planning to excavate on your property where utilities such as electric, water, telephone, and natural gas lines are buried, Florida State law requires that you notify the affected utilities at least two days prior to excavating. The utilities are required to locate their utilities for you within two (2) working days. This law aims at protecting you from possible serious injuries and from liability if your digging damages any underground utilities.
Sunshine State One-Call of Florida, Inc.
The City of Panama City is a member of the Sunshine State One-Call of Florida, Inc. This means that you can dial 1 toll-free number to notify all city utilities of your excavation project and request that the utilities locate their underground facilities for you. The toll-free number to call prior to your excavation work is 1-800-432-4770 or call 811.
Reporting Vandalism of Public Property
City of Panama City water meters, sewer lift stations and fire hydrants are purchased and maintained with the money you pay the city to receive these services. When city property is vandalized, the cost to repair the damage is paid by all citizens of the city. If you observe any individual causing damage to the utilities system or any city property, call 911. Your assistance in ensuring that city property is protected is appreciated.