Utility Billing & Customer Service
The City of Panama City provides water, wastewater and garbage services to residences and businesses in the community. If you wish to start, stop or transfer service, or have questions about your city utility services regarding meter readings, billings or payments, we invite you to visit with a customer service representative at the Utility Billing Office during the hours of 8 a.m. to 5 p.m., Monday through Friday.
Utility services provided by the City of Panama City may include water, sewer, and garbage. Please contact the Utility Billing Customer Service at (850) 872-3166 weekdays between 8 a.m. and 5 p.m. for the current utility deposit required to set up a new account. The deposit required varies due to the size of meter and if the service is inside or outside the corporate limits. All customers are required to provide proper identification. For more information on connection procedures, you may call (850) 872-3166 weekdays between 8 a.m. and 5 p.m.
August 9, 2021:
The Utility Billing Division is currently unable to accept credit or debit payments for new service activations due to an error with a third party collection system. Customers may submit payments via cash, check or money order.
Residential utility deposits are refunded to customers who have not had a delinquent utility account or an account that has been disconnected for 24 consecutive months. If your deposit has not been refunded and you closed your city utility account, the deposit is applied to the final balance owed to the city. Any remaining balance of the deposit will be refunded to the customer. For additional information, please call Utility Billing.
You can stop utility services by telephone by calling Customer Service representative. We would be able to accomplish this for you the same day if you call before Noon or next business day if you call after Noon.