If you are unable to pay your utility bill by the date shown on your bill and you wish to enter into payment arrangements, call the Utility Billing and Customer Service Department. Payment arrangements are made on a case-by-case basis. Failure to pay your bill will result in disconnection of service.
If you receive a disconnect notice and payment has been made, please contact the Utility Billing Department. Utility bills can be paid at City Hall or at the after-hours drop box located on the backside of the downtown Post Office. Payments may also be mailed or directly deducted from your checking or savings account.
Disconnected Service for Nonpayment
When your utility service has been discontinued for nonpayment, the previous unpaid balance of the bill plus a service fee must be paid before service is reinstated. If your utility service has been discontinued and you feel this was in error, call the Utility Billing Department.
Automatic Bill Pay Service
Never be late on your utility bill again. There is a way to pay your Panama City Utility bill without ever writing a check, buying postage stamps or driving to the nearest utility payment drop box. Now, you can have your utility bill payment automatically withdrawn from your checking or savings account each month using our Automated Payment System. You will need to complete a form, provide a copy of your voided check or letter from your bank for savings and turn it into the Customer Service Department at City Hall.
With our automated payment system, your utility bill is always paid on time without any of the inconveniences we've mentioned. Your bill, reflecting the amount of the payment to be withdrawn from your checking or savings account, is mailed to you in advance of the actual funds transfer. This gives you plenty of time to balance your checkbook or raise any concerns regarding the bill prior to payment.
Credit, Debit Card, or ACH payments can be automatically withdrawn at a service charge of $2.45 per payment up to $160 increments. This is done through a third party, and you can sign up for this service by using www.pcgov.org. Please keep in mind that if you use this service, you will need to cancel through the third party as well.
The City of Panama City is committed to providing convenient access to government information and services. To facilitate online financial transactions the city government has established an E-Payment service. We accept Discover, MasterCard, Visa or E-Check. There is a convenience fee associated with this service.